Refund and cancellation policy

There are no subscriptions or automatic renewals. The UCEED Part B pass simply ends after 30 days unless you choose to buy it again, so there is nothing to cancel.

• You can ask for a full refund within 7 days of purchase if you haven’t attempted any question or uploaded any answer in that bank.
• Once you’ve used the bank, or after 7 days, the purchase is non-refundable.

• Full refund within 48 hours of purchase if you haven’t submitted any Part B answer during that pass.
• After that, or once you’ve submitted, it’s non-refundable, and we don’t refund unused days.
• A renewal adds 30 days to the end of your current pass; the same 48-hour rule applies to the renewal from the time you bought it.

• Before the mock opens (12:00 am IST on the mock date): you can ask us to cancel the entry for a full refund, or to move it once to another mock for the same exam.
• If you miss the mock: once its 24-hour window has opened, an entry you didn’t use isn’t refundable, because the paper has been released.
• Once you’ve started an attempt, the entry is used and isn’t refundable, except under “If a mock fails on our side” below.

A failure on our side means a problem with UCEDEX itself, for example:

• the site or exam interface is down or unusable for a significant part of the window, so you couldn’t start or continue;
• a fault in our timer, question paper, answer saving or uploads affected your attempt;
• we cancel or reschedule the mock;
• creative answers aren’t evaluated within a reasonable time after the mock.

In those cases, you choose either a free entry to another mock of the same exam or a full refund. Affected attempts are removed from your predictions if you ask.

Problems with your own device, browser or internet connection aren’t failures on our side. That’s why the exam pauses automatically when you disconnect and you get a one-hour reconnection allowance. Please tell us within 7 days of the mock so we can check our logs.

• Charged twice for the same item: we refund the duplicate in full.
• Money left your account but nothing unlocked: usually the payment confirms within minutes. If it didn’t complete, your bank or Razorpay reverses it automatically, normally within 5–7 working days. If it doesn’t, contact us with the payment ID and we’ll either unlock your purchase or refund you.
• Paid for something you already had: we refund the second payment.

• Items obtained free with a 100% coupon or granted by us.
• Purchases on an account that was suspended for breaking the mock conduct rules or the Terms.
• Unused purchases on an account you delete.
• Disagreement with marks or predicted ranks. Use re-evaluation instead; see the help centre.

1. Use the contact form (or the “Need help with this payment?” link on your receipt), or email [support@yourdomain.in].
2. Include your order ID (shown in My Purchases) or Razorpay payment ID, and the reason.
3. We reply within 2 working days.

Approved refunds go back to the original payment method through Razorpay. We start the refund within 2 working days of approval; it normally reaches you within 5–7 working days, depending on your bank. Coupon discounts aren’t refunded as cash: you get back what you actually paid. When a refund is issued, access to that item ends.